Specialist – Customer Services (Air Freight)

Vacancy for the Post: Specialist – Customer Services (Air Freight)

Company Name:

Job description: Job Responsibilities

  • Collect market competitive cargo rates/kg for Air Imports from overseas agents/counterparts (rates from shipping lines/carrier for Ocean Imports) to support the sales channel successfully close sales leads.
  • Assist colleagues in air export as well if required in overseas approval, issuing House Airway Bill (HAWB), update information in software, providing pre-alert to overseas agents, shipper invoicing, etc.
  • Ensure the highest profit margin on cargo rates from carriers.
  • Ensure timely approval of shipment and updates in cargo software.
  • Prepare invoice for shippers through software.
  • Ensure timely reports/updates for overseas and local offices and follow-up on all customer queries.
  • Stay up-to-date on market intelligence – competitor pricing, high/low demand cargo routes, economic situation, etc.
  • Coordinate with support offices at Airport, Warehouse & Chittagong that secures on-time support in cargo shipments.
  • Provide support to team for delivering outstanding customer services/support that results in customer retention.

Employment Status


Educational Requirements

  • Minimum Bachelors in Business / Supply Chain Management from any reputed University
  • Skills Required: Communication skills, Customer Handling, Multi Task, Target Oriented, Team working

Experience Requirements

  • At least 3 year(s)
  • The applicants should have experience in the following area(s):

Air Freight, Freight Forwarding, Ocean Freight * The applicants should have experience in the following business area(s):

Freight forwarding

Additional Requirements

  • Hands-on experience in delivering up-market customer services.
  • Experience in recurring correspondence, liaison with overseas offices (agents) and shippers/customers.
  • Proficient in Business Communication and English.

Job Location



Compensation & Other Benefits

  • Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity
  • Festival Bonus: 2
  • Attractive benefits are offered as per company policy.

Job Source

Bdjobs.com Online Job Posting.

Expected salary:

Location: Dhaka

Job date: Tue, 29 Jun 2021 02:58:53 GMT

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