Senior Technical Support Engineer

Vacancy for the Post: Senior Technical Support Engineer

Company Name:

Job description: Job Context
We are looking for high-potential Senior Technical Support Engineers to work as permanent members.

Job Responsibilities

  • Maintain the quality and accuracy of the technical support.
  • Support users for solving queries via email, tickets, forums, Facebook groups, Skype or Zoom screen share, and so on.
  • Test products, write bug reports and suggest new features based on consumer feedback.
  • Write tutorials and product documentation, and knowledge-based articles. Work with our technical operations team.
  • May need to arrange calls and screen sharing sessions outside the daily working schedule in case of an emergency.

Employment Status

Full-time

Workplace

  • Work from home

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At least 2 year(s)

Additional Requirements

  • Must have good knowledge of IT
  • Excellent writing and communication skills to convert technical jargon into simple language.
  • Graduation in any discipline.
  • Motivated and passionate about helping consumers and support your colleagues grow.
  • Curiosity and desire to learn about anything that jumps in front of you.
  • Strong problem-solving skills.
  • Ability to learn quickly and have a positive mindset.
  • Great attention to detail, self-motivated, and organized.

Job Location

Anywhere in Bangladesh

Salary
Tk. 40000 – 50000 (Monthly)

Compensation & Other Benefits

  • Salary Review: Yearly
  • Festival Bonus: 2
  • Loyalty Bonus
  • Performance Bonus

Job Source

Bdjobs.com Online Job Posting.

Expected salary: 40000 – 50000 per month

Location: Bangladesh

Job date: Sat, 31 Jul 2021 07:01:00 GMT

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