Vacancy for the Post: Senior Technical Support Engineer
Job description: Job Context
We are looking for high-potential Senior Technical Support Engineers to work as permanent members.
- Maintain the quality and accuracy of the technical support.
- Support users for solving queries via email, tickets, forums, Facebook groups, Skype or Zoom screen share, and so on.
- Test products, write bug reports and suggest new features based on consumer feedback.
- Write tutorials and product documentation, and knowledge-based articles. Work with our technical operations team.
- May need to arrange calls and screen sharing sessions outside the daily working schedule in case of an emergency.
- Work from home
- Bachelor degree in any discipline
- At least 2 year(s)
- Must have good knowledge of IT
- Excellent writing and communication skills to convert technical jargon into simple language.
- Graduation in any discipline.
- Motivated and passionate about helping consumers and support your colleagues grow.
- Curiosity and desire to learn about anything that jumps in front of you.
- Strong problem-solving skills.
- Ability to learn quickly and have a positive mindset.
- Great attention to detail, self-motivated, and organized.
Anywhere in Bangladesh
Tk. 40000 – 50000 (Monthly)
Compensation & Other Benefits
- Salary Review: Yearly
- Festival Bonus: 2
- Loyalty Bonus
- Performance Bonus
Bdjobs.com Online Job Posting.
Expected salary: 40000 – 50000 per month
Job date: Sat, 31 Jul 2021 07:01:00 GMT
Apply for the job now!