Vacancy for the Post: Officer, eCommerce (Calls Team)
Company Name: SERVIQ
Job description: ✅A largest online eCommerce Company in Bangladesh is looking for Officer, eCommerce (calls Team)
✅Dead Line: 30th December 2020
✅Job Location: Banani
✅Job Nature: Full time (Under third party employment)
✅Office Hour: 8 Hours
✅Day off: 1
✅Salary Details: Gross Salary 12k and KPI 3000 (maximum)
- The primary responsibility of the role is to provide superior customer experience to the • • • customers of the company and continuously strive to improve the level of service • • •delivery. Other key responsibilities of the role include – answering incoming & outgoing •calls from customers, confirming customer sales orders, answering inquiries and •questions, handling complaints, troubleshooting problems and providing information.
- Handle customer queries, resolve complaints and provide relevant product information in •an efficient, professional and positive manner.
- Ensure superior service level to all customers by effectively understanding the customers •need/query and responding to it in a professional and timely manner.
- Maintain proper documentation of complaint/request records.
- Receive & make calls to the customers
- Capable of handling customer queries & complaints instantly
- Capable of handling Inbound/outbound calls
- Collect customer’s feedback
- Must be able to work by shifting & following assigned rosters accordingly
- Strong interpersonal and communication skills
- Ensure customer satisfaction
- Positive attitude and self-motivated
- Make a Report to the Supervisor.
- Additional Requirements:
- Age 21 to 26 years
- Both males and females are allowed to apply
- The applicants should have experience in the following area(s): Customer Support through •Phone, Telemarketing, Call Center Supervision/ Management
- The applicants should have experience in the following business area(s): E-commerce
- Strong interpersonal & communication skills
- Computer Literacy is a must, English & Bangla typing speed minimum 40 wpm.
- Experienced candidates will get preference
- Ability to navigate through software applications
- Responsible, reliable, highly energetic, polite and hardworking, Punctual
- Co-operative and challenging mentality to work with team members
- Communicate clearly over the phone and demonstrate good listening skills
- Must have excellent communication skills in English
Minimum Bachelors of Honors from a recognized University
Team player and has the ability to work independently as well
Strong communication skills
Confident and assertive with the ability to execute
Please send your resume to✅ firstname.lastname@example.org✅
✅Please mention the applied position name in the subject line.✅
✅Address: House- 31 (4th Floor), Road- 1/A, Block- I, Besides Jaker Party Office, Banani Chairman Bari, Banani, Dhaka.✅
✅Interview Schedule- 16-June-2021✅
✅Time- 10.00 AM-4.00 PM✅
Expected salary: 12000 per month
Job date: Wed, 16 Jun 2021 23:15:34 GMT
Apply for the job now!