Executive – Technical Help Desk

Vacancy for the Post: Executive – Technical Help Desk

Company Name:

Job description: Job Context
data edge limited is one of the leading ICT System Integration company in Bangladesh providing ICT solutions to its wide customer base in Bangladesh and abroad. data edge limited is looking for a suitable technical help desk analyst to assist it`s smooth customer help desk operations.

Job Responsibilities

  • Analyze customer issues & assign resource to resolve the issues.
  • Conduct meeting with different technical teams on regular basis, record the status of the works and taking necessary actions accordingly.
  • Providing different tools, spare parts and other necessary equipment to the technical support teams.
  • Manage inventory through software and Microsoft Excel.
  • Coordinate with different departments for the purpose of ensuring intimidate support to the external & internal customers.

Employment Status

Full-time

Educational Requirements

  • Bachelor degree in any discipline
  • Graduate (Any Discipline)

Experience Requirements

  • At most 1 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 22 to 28 years
  • Both males and females are allowed to apply
  • Expertise on MS Office (Specially word, excel & power point) is mandatory to apply for this position.
  • Ability to work under pressure.
  • Excellent customer service skills.
  • Mind set to work with a 24/7 technical team
  • Very good communication skills (Both in English & Bengali), literacy & organizational skills.

Job Location

Dhaka

Compensation & Other Benefits

  • Mobile bill, Weekly 2 holidays, Insurance
  • Salary Review: Yearly
  • Festival Bonus: 2
  • data edge limited presents an exciting opportunity for professional growth, selected candidates will be offered a smart compensation package according to his experience & qualification.

Job Source

Bdjobs.com Online Job Posting.

Expected salary:

Location: Dhaka

Job date: Fri, 18 Jun 2021 06:51:02 GMT

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