Executive – Customer Care

Vacancy for the Post: Executive – Customer Care

Company Name:

Job description: Job Responsibilities

  • -Ensure all inbound and outbound communications (calls, email, sms) are maintained in QA (Quality Assurance) guidelines.
  • All sort of customer complaint receive and support all kinds of products & service related problems / issues.
  • Arrange site visit by the engineers / technical professionals and provide excellent customer service.
  • Cross check service and conveyance related bills, and if any dues is found forward the bill properly to billing section.
  • Respond / Feedback to customer inquiries via online messages and over the phone.
  • Initiate, process and follow up the sale.
  • Responsible for after sales service call and ensure complaint feedback to customers.
  • Report day to day activities to Customer Service Manager / Service In-charge.
  • Any other job assigned by the company time to time.

Employment Status

Full-time

Educational Requirements

  • Bachelor’s Degree under any discipline from any recognized institution.

Experience Requirements

  • At least 3 year(s)

Additional Requirements

  • Age at most 35 years
  • Minimum 3 (Three) years job experience in the field.
  • The applicants should have experience in the following area(s): Customer Care, Front desk.
  • Excellent written and verbal communication skill in both Bengali and English.
  • Customer Service Attitude and cares to serve.
  • Experience in customer service is required.
  • Able to Multi-Task.
  • Can work under pressure.
  • Willingness to learn and grow professionally.
  • Proficient in MS Office and call center equipment / software programs. Email correspondence and Internet knowledge is compulsory.

Job Location

Anywhere in Bangladesh

Salary

  • Negotiable
  • An excellent package of benefits should be offered to the eligible candidates.

Job Source

Bdjobs.com Online Job Posting.

Expected salary:

Location: Bangladesh

Job date: Sat, 10 Jul 2021 06:55:23 GMT

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