Vacancy for the Post: Customer Support Executive (Digital & CS)
Job description: Job Context
We are seeking energetic and reliable professionals to join our team as Customer Support Executive (Digital & CS). The successful candidates will be responsible for answering incoming customer calls and generating leads through outgoing calls. Our Customer Support Executives are often the first point of contact for customers` product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Calling existing and potential customers to persuade them to purchase company products and services.
- Providing customers with the organization’s service and product information.
- Managing queries on social media as and when required.
- Identifying, escalating priority issues and reporting to the high-level management.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties as assigned.
- Work from home, Work at office
- Bachelor degree in any discipline
- Skills Required: Communication skills, MS Office Applications, telesales
- At most 3 year(s)
- The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision Management, Customer Care, Customer Relationship Management (CRM) * The applicants should have experience in the following business area(s):
Financial Consultants, Advertising Ageny, Call Center, E-commerce * Freshers are also encouraged to apply.
- Age 21 to 30 years
- Only females are allowed to apply
Tk. 12000 – 15000 (Monthly)
Compensation & Other Benefits
- Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Performance-based career Path.
- 15% discount on the company’s eCommerce product.
- Internal transfer between departments if found competent.
Bdjobs.com Online Job Posting.
Expected salary: 12000 – 15000 per month
Job date: Tue, 13 Jul 2021 00:40:18 GMT
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